Discovery Logic certified as Microsoft CRM solution provider

Discovery Logic has been certified as a Microsoft Business Solution Provider with expertise in delivering soutions based on the Microsoft CRM (customer service management) application.

Customer relationships are the backbone of business, but the tools to effectively manage these relationships have requied prolonged implementations and high costs -- until now. Microsoft CRM olffers powerful CRM functionality from the start and makes it easy to customize, integrate and maintain a custom solution quickly and affordably.

With Microsoft CRM, customer service reps or help desk personnel can manage cases from intial contact through resolution, access a searchable knowledge-base of support info, and respond quickly and accurately to customer needs with automated routing and queuing of support requests.

Based on the Microsoft .NET Framework, Microsoft CRM is designed to integrate with other business systems and Web services. This enables a remarkable amount of flexibility in the creation of custom CRM or help desk applications.

Discovery Logic is a leading .NET application development company catering to government science and health agencies. As a certified CRM developer, Discovery Logic has receive special training, software tools, and partner support to help us create custom CS applications for our clients.